Certified Technical Architect Step-by-Step Flows
This page serves as a reminder to all the elements which a CTA handles as part of an engagement for a customer/client. All steps should be considered
Articulate the value
Articulate the value of the platform / Current & To-be Architecture
Articulate the ValueInstance & Release Strategy
Instance & Release Strategy
Instance & Release StrategyTechnical Governance
Technical Governance
Technical GovernanceAgile Frameworks and CSDM/CMDB
Agile Frameworks and CSDM/CMDB
Agile Frameworks and CSDM/CMDBServiceNow Platform Security Review
ServiceNow Platform Security Review
ServiceNow Platform Security ReviewUser Experience
User Experience
User ExperienceServiceNow AI Overview
Artificial Intelligence, Virtual Agents, Natural Language Processing, Agentic Intelligence
Artificial Intelligence, Virtual Agents, Natural Language Processing, Agentic IntelligenceDesign & Optimise Intelligent Workflows / Playbooks
Design and Optimise Intelligent Workflows / Playbooks
Design and Optimise Intelligent Workflows / PlaybooksIntegrations
Integrations
IntegrationsScoped Applications, RAD, CI/CD
Scoped Applications, RAD, CI/CD
Scoped Applications, RAD, CI/CDTesting Leading Practices and Performance Optimisation
Testing Leading Practices and Performance Optimisation
Testing Leading Practices and Performance OptimisationGo Live & Troubleshooting
Go-Live & Troubleshooting
Go-Live & Troubleshooting