ServiceNow Architect & Senior Technical Consultant

Turning Complex Enterprise Challenges
into Scalable ServiceNow Solutions

30 Years of Enterprise ITSM, Architecture & Infrastructure Expertise

Combining deep technical governance with hands-on elite delivery across ITSM, ITOM, ITAM, and CSM platforms. Delivering production-grade integrations, AI automation, and resilient CMDB foundations for world-class organizations.

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Core Capability Matrix

Deep specialization built across decades of enterprise delivery.

Solution Architecture

  • Platform Design & Governance
  • ITSM, ITOM, ITAM, & CSM
  • Financial Services Operations (FSO)
  • Agile User Story & Sprint-Ready Translation

Integrations & Data

  • Integration Hub Design & Frameworks
  • Bi-directional REST/SOAP Frameworks
  • CMDB Strategy, Governance, & Health
  • Discovery & Service Mapping

Automation & AI

  • Now Assist & Agentic AI Deployments
  • Flow Designer Automation
  • Virtual Agent & Predictive Intelligence
  • Automated Test Framework (ATF) Stability

Certifications & Credentials

A comprehensive breakdown of validated ServiceNow capabilities and advanced technical accreditations.

Platform Depth: Over 25+ verified ServiceNow credentials and advanced accreditations spanning across Implementation Specialist, Developer, and Architecture tracks.

Mainline & Architecture

  • Architecture Excellence ServiceNow Advanced Track
  • Certified System Administrator (CSA) Core Platform Authority
  • Certified Application Developer (CAD) Custom Application & Scripting

CIS Implementation Tracks

  • CIS - Customer Service Management (CSM) Advanced Accreditations
  • CIS - IT Service Management (ITSM) Process & Platform Design
  • CIS - Hardware Asset Management (HAM) Asset Lifecycle Automation
  • CIS - Discovery Fundamentals (CIS-DF) CMDB & CSDM Data Fabric Foundations

Suite & Micro-Credentials

  • Now Assist for ITSM Pro Plus Suite Generative AI & Agentic AI Activation
  • Integration Hub Micro-Certification Complex Enterprise API Orchestration
  • Flow Designer & Workflow Fabric Advanced Native Automation
  • Virtual Agent & Predictive Intelligence AI Capabilities
  • Automated Test Framework (ATF) Regression Testing & Release Protection
  • Performance Analytics Advanced Reporting & KPI Dashboards

Professional History

A trajectory spanning from core UNIX infrastructure up to enterprise cloud platform architecture.

2016 - Present

Senior ServiceNow Architect / Consultant

NewRocket
  • • Architecture and implementation of complex ITSM, CSM, HAM, and CMDB/CSDM programs.
  • • Deployed Now Assist and Agentic Generative AI capabilities on the Now Platform.
  • • Directed full lifecycle delivery from requirements elicitation through to sprint-ready user stories.
2016 - 2021

Senior Technical Consultant (ServiceNow)

Highmetric
  • • Designed a robust REST integration framework supporting 10-20 enterprise systems.
  • • Implemented complex bi-directional API integrations, Virtual Agent, and Predictive Intelligence.
2010 - 2021

Senior Consultant

Column Technologies Ltd
  • • Delivered solution architecture, multi-system enterprise deployments, and ITSM transformations.
  • • Translated intricate operational requirements into structured, deliverable solution modules.
2003 - 2010

Legacy Remedy & Systems Consulting

Tiberone & BMC Software
  • • Global authority for the full ARS stack across multi-OS (AIX, Solaris, HP-UX) and databases.
  • • Managed requirements workshops and data modeling for top tier clients (UBS, Vodafone, BT, Met Office).